FAQ
Questions, answered clearly.
Everything you need to know about working with a Geek Virtual specialist. Can't find your answer? Reach out and we'll respond within one business day.
Getting started
How quickly can I start?
Most clients are matched with a specialist within 48 hours of their discovery call, and work begins the same week.
Do I get to interview my assistant?
Yes. We introduce you to a shortlisted specialist and you confirm the fit before work begins.
What do you need from me?
A clear list of priorities, access to the tools involved, and 30 minutes for a kickoff session.
Working together
Will I work with the same person?
Yes. You get a dedicated specialist who learns your business, backed by an account manager.
What time zones do you cover?
Our specialists work across global time zones, so we can match your hours or provide overnight coverage.
What if it's not the right fit?
Tell us and we will rematch you with a new specialist at no additional cost.
Security & contracts
How do you protect my data?
Every specialist signs a confidentiality agreement, and we use secure, permission-based access to your tools.
Is there a long-term contract?
No. Engagements are flexible and can be scaled up, down, or paused as your needs change.
Still have questions?